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TrustWallet

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What is your customer experience with TrustWallet?

TrustWallet Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • TrustWallet has 2.1 star rating based on 105 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Accessible, Fast efficient and cheap, Usdt chan bnb.
    Cons: Not reliable, Usdt, Bad security.

  • 29% of users think that TrustWallet should improve its Payments.
    54% of users say that they might use TrustWallet in the future for similar services or products if the company resolves their current issue.

View full overview ›

Media from reviews

TrustWallet - Missing funds
TrustWallet - Asset blockTrustWallet - FraudTrustWallet - Fraud - Image 2TrustWallet - Fraud - Image 3TrustWallet - Unlocking Fee FiascoTrustWallet - Okay, I understand. Here's a draft of a review based on your experience,...
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Top TrustWallet Reviews

Positive Review

"Pls I need a help to recover my trust wallet account"

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I lost my phone and I happened to lost all my informations Pls I need ur help to recover my trust wallet account Thanks so much as I await your replies User's...

Critical Review

"I lost my crypto"

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I lost my crypto. Three transactions suddenly transferred out and not by me. It transferred at the same second as an incoming transfer. It is a BTCBR coin; it...

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Anonymous
map-marker Lagos, Lagos

Missing funds

TrustWallet - Missing funds

I sent Bitcoin into my trust wallet I created but I couldn't find the funds in the wallet. My Bitcoin account is showing 0.00 but in the explorer it is showing I have transaction in my Bitcoin account.

And till this moment I can't see or have access to my Bitcoin. Please help me trust wallet

View full review

User's recommendation: Trust wallet is reliable.

Nakaanwaji R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Okay, I understand. Here's a draft of a review based on your experience, focusing on the Telegram scam: "I was recently targeted by a scammer on Telegram impersonating Trust Wallet.

Okay, I understand. You want me to reconstruct the scenario where scammers impersonated Trust Wallet and tried to deceive you.

Here's a breakdown of what likely happened, and a draft you can use to report them:

Reconstructed Scenario:

"I was contacted by individuals falsely claiming to represent Trust Wallet. They presented themselves as an official support or rewards team. They informed me that Trust Wallet was 'serving money' or offering a special promotional opportunity. This involved them requesting my sensitive information, such as my recovery phrase (seed phrase), private keys, or login credentials.

They may have also asked me to send cryptocurrency to a specific address under the guise of 'verification' or 'activation.' They used various tactics to appear legitimate, possibly including fake websites, social media accounts, or emails that mimicked the official Trust Wallet branding. I realized this was a scam when they pressured me for my sensitive data, which Trust Wallet would never request."

Report Draft for Trust Wallet Center:

Subject: Report of Impersonation and Scam Attempt

Dear Trust Wallet Support,

I am writing to report a serious incident involving individuals impersonating Trust Wallet and attempting to scam me. I was contacted by [mention how you were contacted: e.g., via email, Telegram, social media, etc.] by individuals claiming to represent Trust Wallet.

They informed me that Trust Wallet was [describe the scam: e.g., 'serving money,' offering a special promotion, requiring verification, etc.]. They then requested my [mention what information they requested: e.g., recovery phrase, private keys, login credentials, or asked me to send cryptocurrency to an address.].

They used [mention any methods they used to appear legitimate: e.g., fake website, fake social media profile, using the Trust Wallet logo, etc.].

I believe this was a scam because Trust Wallet would never request my sensitive information or ask me to send cryptocurrency for promotions or verification. I am concerned that these individuals are actively targeting Trust Wallet users and potentially compromising their funds.

Here is the information I have regarding the scammers: * Method of Contact: [e.g., Email, Telegram, Social Media, etc.] * Contact Information: [e.g., Email address, Telegram username, Social media profile link, etc.] * Website/Link: [if applicable, provide the link] * Cryptocurrency Address (if applicable): [Provide the address they gave you] * Description of the Scam: [they told me to send them money and also give screenshot..] * Any additional details: [any screenshots, chat logs, or other evidence]

I urge Trust Wallet to investigate this matter thoroughly and take appropriate action to protect its users. I am available to provide any further information you may require.

Thank you for your attention to this matter.

Sincerely,

Nankanwanji ruth

nakaanwajiruth@***.com

Important Notes: * Never share your recovery phrase or private keys with anyone. Trust Wallet will never ask for this information.

* Be wary of unsolicited messages or offers. Always verify the legitimacy of any communication by contacting Trust Wallet support directly through their official channels.

* Document everything. Keep records of any communication, including emails, screenshots, and chat logs.

I have put the pers

View full review
Loss:
$400000

Preferred solution: My money back

User's recommendation: A recommendation for future Trust Wallet users, focusing on security and responsible usage: "A Recommendation for Future Trust Wallet Users Welcome to the world of decentralized finance! Trust Wallet offers a powerful tool for managing your digital assets. To ensure a safe and rewarding experience, please prioritize the following: * Security First: * Backup Your Recovery Phrase: Your 12-word recovery phrase is the master key to your wallet. Store it offline, in a secure location, and never share it with anyone. * Beware of Phishing: Be cautious of suspicious links, emails, or messages. Never enter your recovery phrase on any website or platform other than the official Trust Wallet app. * Enable Biometric Authentication: Use fingerprint or facial recognition for added security. * Keep your software updated: Always make sure that your operating system and the Trust wallet application are up to date. * Responsible Usage: * Do Your Own Research (DYOR): Before investing in any cryptocurrency or DeFi project, thoroughly research its fundamentals, risks, and potential rewards. * Start Small: Begin with small amounts to familiarize yourself with the platform and avoid significant losses. * Be Mindful of Fees: Understand the transaction fees associated with different networks and exchanges. * Understand the risks: Cryptocurrencies are highly volatile. Only invest what you can afford to lose. * Use reputable decentralized applications(dApps): Be very cautious of which dApps you connect your wallet to. By following these guidelines, you can navigate the world of decentralized finance with greater confidence and security. Enjoy your journey with Trust Wallet!"

Jane W Lcq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baton Rouge, Louisiana

Fraud

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TrustWallet - Fraud
TrustWallet - Fraud - Image 2
TrustWallet - Fraud - Image 3

I have a wallet address and had been sending bitcoin. The last 2 transactions totaling $755 were fraudulent. He took my money and deleted our conversation. While I realize I will not recover all my funds of the past 18 months, I would like to report the person and the wallet to you.

Benjamin Warren. Wallet is: 1FGHtruAMGaivEbtxCtYoq6fRLFcz9sunb.

He is a romance scammer who finally showed his true colors and is wanting another $190.

Is there anything that can be done to stop him?

He demands that I borrow the money.

This is a romance scam.

I have sent numerous payments to him over the past 18 months of the relationship. I am 65 and live on a very modest retirement.

View full review
Pros:
  • Slow delivery
2 comments
Lucia Qwa

sorry mate,send a complaint to the SEC via — form.jotform.com/250667****00858 (copy and search in your browser to access the complaint form). they should be of help

Guest

sorry mate,send a complaint to the SEC via — form.jotform.com/250667****00858 (copy and search in your browser to access the complaint form). they should be of help.

View more comments (1)
Tammie H Vnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Unlocking Payments

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TrustWallet - Unlocking Payments
TrustWallet - Unlocking Payments - Image 2

I made my unlocking payment of 2750. I was working with an agent on chat line.

She told me she saw the payment and it would take up to 7 hours to unlock. The wallet wasn't unlocked...and no communication. I finally reached out again, and was told because of the size of my wallet, I had to submit another 1440. So, I scrambled and submitted the 1440.

Still not unlocked! Now, I keep providing proof of both payments on the helpline, and they are claiming to only see the 1440. The helpline suggested just submitting another 2750 as if I have another 2750 readily available and I have no fears that they will lose that payment too!! I have sent and resent my electronic receipts over and over.

I am desperate and don't know what to do now? If someone could help me I am happy to forward my receipts for the payments to try and resolve the issue and FINALLY after two weeks of arguing, I can have access to my wallet.

View full review

User's recommendation: Don't use Trust Wallet

Tammie H Vnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unlocking Fee Fiasco

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TrustWallet - Unlocking Fee Fiasco

I submitted my 2750 unlocking fee to TrustWallet. I was online with one of their agents and she replied she saw my unlocking fee payment.

Now TrustWallet is saying the 2750 was misapplied and simply added to my investment and I have to submit another 2750!! I just need help to get this fixed!!

View full review
Loss:
$2750

Preferred solution: My 2750 I have already paid applied to my unlocking fees

User's recommendation: Don't Trust TrustWallet!!

Don A Ten

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brownsville, Texas

App is not working

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TrustWallet - App is not working

For 3 days I have tried to transfer bitcoin to another wallet. I have un-installed the app and reinstalled it.

I keep getting a screen that says, ' unable to parse TLS packet header'. I have turned off my phone and restarted it. I can't get it to do anything.

My money is tied up in this and I can't even use it. I am very disappointed.

View full review
Shawn F Wxu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraduulent Emploees/APP

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TrustWallet - Fraduulent Emploees/APP
Contains 1 confidential file for company representatives

I am unable to withdrawal my money after investing 200.00. I withdrew to ensure it was legit.

Now they blocked me an i had to file police report. Stay away from TRUST WALLET!

This was the address: http://{{Redacted}}

Anybody have this issue?

View full review
Loss:
$200

Preferred solution: Full refund

User's recommendation: Avoid TRUST WALLET

Keith A Ave

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Loss of funds

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Updated by user May 12, 2025

I would never ever go down the Trust Wallet route. Terrible company with ZERO support and they clearly just don't care but want your money which I beleive THEY STEAL

Original review May 11, 2025

2 days ago I downloaded the TW mobile app. I use it in addition to 2 other wallets as I wanted a decentralized wallet.

All downloaded well, including the node extension. I had some trouble with the node installation as it kept giving me the 'can't connect' message, so I contacted support, and within a few minutes, they responded advising it had, in fact, connected and the problem was due to traffic, so all good to go. I transferred my XRP and USDT, and it was received fine.

However, 30 minutes later, I wanted to check and saw it was all gone. Be very careful, and there's been no help from them as yet.

View full review
Loss:
$13
Pros:
  • I also lost a load of crypto refunded
Cons:
  • No response even tho it says 24hr service

Preferred solution: Full refund

Robyn Yaa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

ALL OF MY CRYPTO/ FUNDS ARE GONE!!!

Greetings, all of my crypto/ funds are missing. These transactions weren't authorized by me.

Could you please help me with this issue ASAP?

it happened January 12, 2025 late night. I can be reached below

Also I received a notice on the trust Wallet app saying my account has been compromised.

Thank you,

Synergyso73@***.com

Karen Davis

View full review

User's recommendation: I highly recommend that you contact customer be a transaction are done

1 comment
Janes Ull

trust wallet security could easily be breached , had a similar issues . all my digital assets got wiped out without my consent...

luckily i stumbled upon a review of enverra capital . com on trustpilot that really acted fast in making resolution fast.... even when i thought fca would be of help after making complaints ...

took forever to reply to my case .. thankful enverra capital could be of help

Guillermo S Sch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No one responds to inquiries for help.

TrustWallet - No one responds to inquiries for help.

Any customer care department should start by responding. I have sent the CEO's communications to the customer service head, as well as two online requests to customer service, and I have posted 123 times on Facebook and LinkedIn.

View full review
Loss:
$1495

User's recommendation: Don't trust them

Sam R Iha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ripping me off with my assets off

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Buy assets and you send them somewhere and I don't know where it goes. Why does it do that? For that, it is ripping people off.

View full review
Loss:
$200
Pros:
  • Help

Preferred solution: My assets there so I can send them to my wallet to use it

User's recommendation: Not at all recommended they ripping people

Sharena Lpl
map-marker Houston, Texas

Lost funds

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I transferred 208 FET tokens yesterday and they just dissappear why did this happen and can u help me

View full review
Kaedyn Eqf
map-marker Amsterdam, North Holland

Scammer

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He told me to have a trade with him and i send my 1500 kshs so that he can redeem but he end up tell me add more money and i had put the excat amount but he refused to redeem the money from the wallet can you find and tell him to redeem the money please

View full review

User's recommendation: Look for good people not scammer

Anonymous
map-marker Denver, Colorado

Unlocking Nightmare

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I have been attempting to unlock my "Premium " TrustWallet account since February. I have submitted my 2750 plus my unlocking code and three months in a row TrustWallet places the funds in my account versus unlocking my account.

Every time I speak with TrustWallet they apologize for their error, but tell me since my account is locked, I have to pay another 2750 to access my funds!! 2750X3= 8250!!

View full review

User's recommendation: Don't Use TrustWallet!!!!

Sincerely M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Activation / view only

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This company cannot be serious in locking accounts without permission. I transferred XRP from coinbase to trust wallet now I have no access.

My passkey no longer works,I can't even activate the wallet but yet I can deposit 1M into the account. I emailed and they said they can't respond because of overwhelming service tickets.

Who gives a *** if you have all these tickets it's because of your *** app locking people out and making their account view only. I don't want to view i need transactions worst mistake of my life.

View full review
Loss:
$100000
Cons:
  • Money and cryptos with this company
  • You will lose account access
  • I should have stayed with coinbase

Preferred solution: Access to my XRP wallet for transfer

User's recommendation: Run Run Run do not deposit or transfer anything to trust wallet

Anonymous
map-marker Brooklyn, New York

TRUE or FAKE

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TrustWallet - TRUE or FAKE
TrustWallet - TRUE or FAKE - Image 2

This address:

trustwallet.supp.info@***.com - TRUE or FAKE ?

Please, get me answer.

Thank you, Serhii.

View full review

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