TrustWallet
TrustWallet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrustWallet has 1.9 star rating based on 107 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 75% unfavorable and 15% positive. Pros cited: accessible, fast, efficient and cheap; Cons: customer service, loss of money, not reliable. Most users request a refund and many report privacy and data security concerns.
Key Takeaways for Future Customers
- Check TrustWallet reviews and confirm security before storing large funds.
- Be cautious with third-party contacts and unsolicited help; verify ownership claims.
- Expect fast cheap transfers but limited customer service and refund support.
Negative Feedback / Risk Areas
- Widespread reports of hacks, stolen or missing funds and blocked transfers.
- Customers report no way to contact support, ticket submission issues, and poor response.
- Frequent customer complaints about being asked to pay fees to unlock funds or resolve issues.
Positive Feedback
Some users praise accessibility, speed, low costs and occasional successful issue resolution for transfers and USDT on BNB.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrustWallet has 1.9 star rating based on 107 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 75% unfavorable and 15% positive. Pros cited: accessible, fast, efficient and cheap; Cons: customer service, loss of money, not reliable. Most users request a refund and many report privacy and data security concerns.
Key Takeaways for Future Customers
- Check TrustWallet reviews and confirm security before storing large funds.
- Be cautious with third-party contacts and unsolicited help; verify ownership claims.
- Expect fast cheap transfers but limited customer service and refund support.
Negative Feedback / Risk Areas
- Widespread reports of hacks, stolen or missing funds and blocked transfers.
- Customers report no way to contact support, ticket submission issues, and poor response.
- Frequent customer complaints about being asked to pay fees to unlock funds or resolve issues.
Positive Feedback
Some users praise accessibility, speed, low costs and occasional successful issue resolution for transfers and USDT on BNB.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Frustration
I have received emails instructing me to send more money to pay taxes on my investment. And the chat bot on the app says this is a phishing email.
Who do I believe? I used to be able to withdraw, and now I can't!
Preferred solution: Access to my funds
Help accessing funds
- A man claimed to work for Trust Wallet guided me to set up a view-only account.
- He prompted crypto payments over $1,000 for a fund transfer.
I was contacted by a man from Trust Wallet who helped me create an account. I think he made me create a view only. There are two wallets in the account. One with $16k and one with around $9k that he says half of both are mine. This has been going on since August 2025. He told me that if I send him $150. in crypto from my CashApp (which is now deactivated because of questionable transfers), so now Im trying again with Coinbase, which has also not been allowing me to send him the remaining $45. needed to transfer the money from the Trust fund. This man walked me through and guided me step by step to transfer the money needed to upgrade the Account that will receive the funds from the trust wallet. (before I knew how to do anything with crypto). He was able to get over $1,000 from me, and nothing is successful in transferring the money. I am now in debt because I was scammed by someone else who claimed he was going to help me fix my finances because now I cant even open a checking account or get a job. Im educated and intelligent person. Im in a situation where this man is still communicating with me, claiming the transfer will go through this time. It never does. Im scared, Im worried about my future because I dont have any more money, my credit has probably plummeted, I cant send the guy the final remaining $45 because none of my accounts work anymore (Venmo, CashApp, Chime, PayPal, Coinbase) and my bank accounts are frozen until I can pay $2,500.
I need help. Id like to explain better over the phone. I need to know if these two men who claim to work for trust wallet actually work for you, and if not, what I can do about this to clear my name, see if I am legally able to have access to that money, or at least get my $1,000.+ back. Im scared and I dont know where to go for help. I have all of the text exchanges from these two men, And screenshots of one of their faces while on video chat.
I really need some guidance and advice.
Thank you,
Sheri ***
(508)450-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My trust wallet got hacked and stolen my money
Secondly, someone hacked my account and stole my money: a total loss of 850 dollars. Trust Wallet failed to protect its security system.
- Phrase word hacked
Preferred solution: Full refund
User's recommendation: Tommy Greer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I Want to talk with someone at TrustWallet
I'm facing many issues with my Trust Wallet application, and I almost lost my funds in my wallet. That's why I want to talk with Trust Wallet, but I don't know how I can contact Trust Wallet.
- Good interface
- Customer service
Preferred solution: I want to get back access to my account.
User's recommendation: Be safe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Your are too difficult to get answers from!
I can't find a way to communicate with you. Can I communicate with you in Telegram? Do you require an activation payment to get money out of the wallet?
- Difficult to communicate with
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t get my funds off my trust wallet need some help please
I can't access my funds on my trust wallet. How can I access them?
Please, please, please, please, please, please, someone help.
Please, please!! Thank you.
Lost my data
- User can't import wallet due to laptop failure and lost secret phrase; they have addresses and a password and request help to access the wallet.
Dear,
Kindly be informed that I am facing a problem with importing my wallet. Due to a problem with my laptop, I lost all data, including the secret phrase, but I have some data that may help to access my wallet, like:
My addresses: 0x013AAc057ba31c206697****493****F0C292D9f
I have my password, some transaction addresses, and this file (inline image).
Could you help me to access my wallet?
B.R.
Preferred solution: import my wallet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Purchased Crypto, never received it in Wallet
- Five $1,000 USDC purchases via Simplex on Thursday not received in Trust Wallet.
- Simplex confirmed the purchases and provided a blockchain link.
funds showed up in a Trust Wallet other than the Trust Wallet I ordered from. Contact Trust Wallet.
I can if necessary add the 5 specific purchases.
My TrustWallet is still not showing the $5000 USDC Crypto I purchased. Not counting the Fees I paid when I purchased the Crypto for my Wallet.
I purchased Crypto on Thursday early evening. I made 5 purchases of $1000 worth of USDC using Simplex.
But I never received it in my Trust Wallet. I contacted Simplex and they confirmed my purchases and gave me the following link to the Blockchain.https://etherscan.io/address/0xb8265dc0d99e37cad702c22cabd6038d94182b67#tokentxns
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My trust wallet master key is disabled
- Wallet disabled; I can't withdraw XRP.
- I want it fixed to swap, sell, or withdraw coins.
- What could be causing this?
- This feels unfair.
Please kindly fix my trust wallet for me to be able to withdraw my funds. It has been disabled and I can't withdraw my XRP.
What could be the cause?
Please, I want it to be fixed so I can use my trust wallet to swap, sell, or withdraw my coins. This is very unfair; I feel bad.
Preferred solution: My trust wallet master key to be restored
User's recommendation: Trust wallet is fast and reliable crypto wallet I love it and that's why I chose it.. also chose using it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To restore my trust wallet
- I can't transfer out funds and can't swap or sell; I need this fixed ASAP.
- I love Trust Wallet and will stay loyal.
I can't transfer out my funds. I need this to be fixed as soon as possible.
This is unfair because I can't use my funds, and I can't swap, I can't sell, I can't transfer.
Also, I will be very happy if this can be fixed, and I will always choose Trust Wallet because I love the Trust Wallet company. It's fast and reliable.
Preferred solution: Account recovery
User's recommendation: Chose trust wallet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO WAY TO CONTACT THEM
- App directs to support.trustwallet.com to file a ticket, but no option exists.
- After $7,000 stolen, they require token locking for priority access.
It says on the app to go to support.trustwallet.com to submit a ticket, but there is no way to do that. They try and get you to lock some tokens for priority access, but why would I lock tokens when I have had over $7000 stolen?
Nothing on the support page allows me to open a ticket and report my compromised wallet unless I have priority access, which I don't and won't. Funds are being stolen, and they are trying to force you to hold their tokens.
Total unsecure wallet. Needs another lawsuit!
- Nonresponsive
- Unsecure
- Unavailable support
Preferred solution: Full refund
User's recommendation: DO NOT USE--
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I was hacked. $65,000 gone with absolutely no warning. I have no way to even reach out to Trust wallet. There is no way to report this or contact Trust. There is no support ticket option. O stars.
My trust wallet was hacked. I have absolutely no clue how since the keys are in my safe.
I cannot find any way to report this or even contact someone. $65,000 gone.
- No communication
Preferred solution: Full refund
User's recommendation: Research settles and the protections and support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unauthorised crypto asset t
- Unauthorized withdrawal on 13 Oct 2025; Tx.
- Wallet 0x84a58d603bf4d2b6bff81869****e9aadc54b46b; 2FA enabled; request freeze, refund, security upgrade.
Dear Trust Wallet Support Team, My name is [Enis Emre Yıldırım], my email address is [enisemreyildirim@***.com], and my telephone number is [your telephone number]. My Trust Wallet address is: [0x84a58d603bf4d2b6bff81869****e9aadc54b46a].
On [13 October 2025 at 14:14], an amount of cryptocurrency equivalent to [withdrawn amount, e.g.
3,397 USD] was withdrawn from my wallet without my authorisation. Transaction ID: [0xbe7b2170c1d972a1aa1c58b37ddc5ec07b5b28a58226e6e66ff08952f6fc97c9]. This transaction was not carried out by me, and I have not shared my wallet with anyone. Two-factor authentication is enabled for my account security, and only I know my password.
I believe this is a case of fraud and urgently request: The transaction to be frozen, The lost funds to be refunded, Support to enhance my account security. I am sharing screenshots and transaction details in the attached files.
Please respond as soon as possible and initiate an investigation.
Thank you. Yours sincerely,
[ENİS Emre Yıldırım]
[enisemreyildirim@***.com /0532397****]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Pas de contact possible et de réponse au ema6
- Dominique Bourland requests return of 1400 sent to Trust Wallet for gas fees.
- He also asks to cancel any other Trust Wallet transactions.
bonjour Monsieur,
Je soussigné M. Bourland Dominique demande par la présence de bien vouloir me restituer mes 1400
Que je vous ai envoyé sur trust portefeuille pour les frais de gaz nécessaire à la restitution de mes cryptos sûr la blockchain vers mon compte caisse d'épargne'.FR761213****000428****11556
Et d'annuler toute autre transaction Portefeuille Au niveau de Trust.
Dans l'attention de votre vie vuillez agréer Monsieur mes salutations.
Dominique Bourland
User's recommendation: Ne pas leurs faire confiance...
Abriram uma conta em meu nome, João Henriques
Foi aberta uma conta em meu nome, João Henriques na vossa empresa
Agradecia me confirmassem sim ou não
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Raportare Incident-Fraudă/Înșelăciune
- Reported a Viber scam offering mining pool profits.
- Loss of 41,400 USDC; activation led to wallet drain and police report.
Buna ziua!
Vreau să Raportez o Incidență de Fraudă, Înșelăciune !
Au luat legatura cu mine pe Viber oferind un profit din minerit de "pool-ul de mindig Defi de lichiditate" care a si functionat 3 zile *** care am primit o instiintare ca am fost extras si ca pot sa activez recompensele in 72h daca am in portofel 45.809 usdc, *** activare o sa intru la minerit avansat timp de 7 zile unde o sa am mai multe avantaje! *** activare a disparut usdc-ul din portofel. După ce au trecut cele 7 zile au zis că numai atunce pot să retrag activele din pool-ul de mining avansat dacă mai depun în Trust Wallet încă 40000 usdc. Va atasez link urile despre cei care au golit portofelul total 41400 usdc: {{Redacted}}
Nu știu ce și fac, am făcut plăngere și la Poliția Română în speranta ca putem recupera suma pierduta de 41400$ Am dovezi foto despre convorbirile .
Va multumesc.
Cu Stima: Thurzo Csaba-Karoly
Preferred solution: Full refund
Companies Similar to TrustWallet
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I’m a victim too did you got your money back yet from them.