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TrustWallet

TrustWallet

trustwallet.com
What is your customer experience with TrustWallet?

TrustWallet Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

TrustWallet has 1.9 star rating based on 107 customer reviews. Consumers are mostly dissatisfied. Rating distribution shows 75% unfavorable and 15% positive. Pros cited: accessible, fast, efficient and cheap; Cons: customer service, loss of money, not reliable. Most users request a refund and many report privacy and data security concerns.

Key Takeaways for Future Customers

  • Check TrustWallet reviews and confirm security before storing large funds.
  • Be cautious with third-party contacts and unsolicited help; verify ownership claims.
  • Expect fast cheap transfers but limited customer service and refund support.

Negative Feedback / Risk Areas

  • Widespread reports of hacks, stolen or missing funds and blocked transfers.
  • Customers report no way to contact support, ticket submission issues, and poor response.
  • Frequent customer complaints about being asked to pay fees to unlock funds or resolve issues.

Positive Feedback

Some users praise accessibility, speed, low costs and occasional successful issue resolution for transfers and USDT on BNB.

View full overview ›

Media from reviews

TrustWallet - Help accessing funds
TrustWallet - Help accessing funds - Image 2TrustWallet - My trust wallet got hacked and stolen my moneyTrustWallet - Lost my dataTrustWallet - I can’t get my funds off my trust wallet need some help pleaseTrustWallet - I can't withdraw my moneyTrustWallet - To restore my trust wallet
View all media ›

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Show reviews that mention
trust wallet wallet trust money funds account transaction address support scam
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MARK S Wlp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Frustration

I have received emails instructing me to send more money to pay taxes on my investment. And the chat bot on the app says this is a phishing email.

Who do I believe? I used to be able to withdraw, and now I can't!

Loss:
$125000

Preferred solution: Access to my funds

View full review
Rogelio Aoz
map-marker Auburn, Massachusetts

Help accessing funds

AI Highlights
  • A man claimed to work for Trust Wallet guided me to set up a view-only account.
  • He prompted crypto payments over $1,000 for a fund transfer.
TrustWallet - Help accessing funds
TrustWallet - Help accessing funds - Image 2

I was contacted by a man from Trust Wallet who helped me create an account. I think he made me create a view only. There are two wallets in the account. One with $16k and one with around $9k that he says half of both are mine. This has been going on since August 2025. He told me that if I send him $150. in crypto from my CashApp (which is now deactivated because of questionable transfers), so now Im trying again with Coinbase, which has also not been allowing me to send him the remaining $45. needed to transfer the money from the Trust fund. This man walked me through and guided me step by step to transfer the money needed to upgrade the Account that will receive the funds from the trust wallet. (before I knew how to do anything with crypto). He was able to get over $1,000 from me, and nothing is successful in transferring the money. I am now in debt because I was scammed by someone else who claimed he was going to help me fix my finances because now I cant even open a checking account or get a job. Im educated and intelligent person. Im in a situation where this man is still communicating with me, claiming the transfer will go through this time. It never does. Im scared, Im worried about my future because I dont have any more money, my credit has probably plummeted, I cant send the guy the final remaining $45 because none of my accounts work anymore (Venmo, CashApp, Chime, PayPal, Coinbase) and my bank accounts are frozen until I can pay $2,500.

I need help. Id like to explain better over the phone. I need to know if these two men who claim to work for trust wallet actually work for you, and if not, what I can do about this to clear my name, see if I am legally able to have access to that money, or at least get my $1,000.+ back. Im scared and I dont know where to go for help. I have all of the text exchanges from these two men, And screenshots of one of their faces while on video chat.

I really need some guidance and advice.

Thank you,

Sheri ***

(508)450-****

View full review
Tommy G Vsr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dayton, Ohio

My trust wallet got hacked and stolen my money

TrustWallet - My trust wallet got hacked and stolen my money

Secondly, someone hacked my account and stole my money: a total loss of 850 dollars. Trust Wallet failed to protect its security system.

Loss:
$850
Cons:
  • Phrase word hacked

Preferred solution: Full refund

User's recommendation: Tommy Greer

View full review
Tom W Ynd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ashburn, Virginia

I Want to talk with someone at TrustWallet

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I'm facing many issues with my Trust Wallet application, and I almost lost my funds in my wallet. That's why I want to talk with Trust Wallet, but I don't know how I can contact Trust Wallet.

Pros:
  • Good interface
Cons:
  • Customer service

Preferred solution: I want to get back access to my account.

User's recommendation: Be safe

View full review
jeff b Men

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Your are too difficult to get answers from!

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I can't find a way to communicate with you. Can I communicate with you in Telegram? Do you require an activation payment to get money out of the wallet?

Loss:
$1000
Cons:
  • Difficult to communicate with

Preferred solution: Price reduction

View full review
Danitra M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can’t get my funds off my trust wallet need some help please

TrustWallet - I can’t get my funds off my trust wallet need some help please

I can't access my funds on my trust wallet. How can I access them?

Please, please, please, please, please, please, someone help.

Please, please!! Thank you.

View full review
1 comment
Anonymous

I’m a victim too did you got your money back yet from them.

Mostafa M Uqs
map-marker Cairo, Cairo

Lost my data

AI Highlights
  • User can't import wallet due to laptop failure and lost secret phrase; they have addresses and a password and request help to access the wallet.
TrustWallet - Lost my data

Dear,

Kindly be informed that I am facing a problem with importing my wallet. Due to a problem with my laptop, I lost all data, including the secret phrase, but I have some data that may help to access my wallet, like:

My addresses: 0x013AAc057ba31c206697****493****F0C292D9f

I have my password, some transaction addresses, and this file (inline image).

Could you help me to access my wallet?

B.R.

Preferred solution: import my wallet

View full review
1 comment
Anonymous

Have you gotten your money back yet.

Resolved
Richard B Rkk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Meridian, Mississippi

Resolved: Purchased Crypto, never received it in Wallet

AI Highlights
  • Five $1,000 USDC purchases via Simplex on Thursday not received in Trust Wallet.
  • Simplex confirmed the purchases and provided a blockchain link.
Updated by user Mar 15, 2026

funds showed up in a Trust Wallet other than the Trust Wallet I ordered from. Contact Trust Wallet.

Updated by user Mar 04, 2026

I can if necessary add the 5 specific purchases.

Updated by user Mar 04, 2026

My TrustWallet is still not showing the $5000 USDC Crypto I purchased. Not counting the Fees I paid when I purchased the Crypto for my Wallet.

Original review Feb 28, 2026

I purchased Crypto on Thursday early evening. I made 5 purchases of $1000 worth of USDC using Simplex.

But I never received it in my Trust Wallet. I contacted Simplex and they confirmed my purchases and gave me the following link to the Blockchain.https://etherscan.io/address/0xb8265dc0d99e37cad702c22cabd6038d94182b67#tokentxns

Loss:
$5000

Preferred solution: Deliver product or service ordered

View full review
Machala K Enz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Clara, California

My trust wallet master key is disabled

AI Highlights
  • Wallet disabled; I can't withdraw XRP.
  • I want it fixed to swap, sell, or withdraw coins.
  • What could be causing this?
  • This feels unfair.
TrustWallet - My trust wallet master key is disabled

Please kindly fix my trust wallet for me to be able to withdraw my funds. It has been disabled and I can't withdraw my XRP.

What could be the cause?

Please, I want it to be fixed so I can use my trust wallet to swap, sell, or withdraw my coins. This is very unfair; I feel bad.

Loss:
$425

Preferred solution: My trust wallet master key to be restored

User's recommendation: Trust wallet is fast and reliable crypto wallet I love it and that's why I chose it.. also chose using it

View full review
Machala K Enz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Clara, California

To restore my trust wallet

AI Highlights
  • I can't transfer out funds and can't swap or sell; I need this fixed ASAP.
  • I love Trust Wallet and will stay loyal.
TrustWallet - To restore my trust wallet

I can't transfer out my funds. I need this to be fixed as soon as possible.

This is unfair because I can't use my funds, and I can't swap, I can't sell, I can't transfer.

Also, I will be very happy if this can be fixed, and I will always choose Trust Wallet because I love the Trust Wallet company. It's fast and reliable.

Loss:
$425

Preferred solution: Account recovery

User's recommendation: Chose trust wallet

View full review
Gwen C Tup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NO WAY TO CONTACT THEM

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • App directs to support.trustwallet.com to file a ticket, but no option exists.
  • After $7,000 stolen, they require token locking for priority access.

It says on the app to go to support.trustwallet.com to submit a ticket, but there is no way to do that. They try and get you to lock some tokens for priority access, but why would I lock tokens when I have had over $7000 stolen?

Nothing on the support page allows me to open a ticket and report my compromised wallet unless I have priority access, which I don't and won't. Funds are being stolen, and they are trying to force you to hold their tokens.

Total unsecure wallet. Needs another lawsuit!

Loss:
$8500
Cons:
  • Nonresponsive
  • Unsecure
  • Unavailable support

Preferred solution: Full refund

User's recommendation: DO NOT USE--

View full review
Candice M Qwx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleburne, Texas

I was hacked. $65,000 gone with absolutely no warning. I have no way to even reach out to Trust wallet. There is no way to report this or contact Trust. There is no support ticket option. O stars.

My trust wallet was hacked. I have absolutely no clue how since the keys are in my safe.

I cannot find any way to report this or even contact someone. $65,000 gone.

Loss:
$65
Cons:
  • No communication

Preferred solution: Full refund

User's recommendation: Research settles and the protections and support.

View full review
Annalee Ukc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Erzurum, Erzurum

Unauthorised crypto asset t

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AI Highlights
  • Unauthorized withdrawal on 13 Oct 2025; Tx.
  • Wallet 0x84a58d603bf4d2b6bff81869****e9aadc54b46b; 2FA enabled; request freeze, refund, security upgrade.
TrustWallet - Unauthorised crypto asset t
TrustWallet - Unauthorised crypto asset t - Image 2

Dear Trust Wallet Support Team, My name is [Enis Emre Yıldırım], my email address is [enisemreyildirim@***.com], and my telephone number is [your telephone number]. My Trust Wallet address is: [0x84a58d603bf4d2b6bff81869****e9aadc54b46a].

On [13 October 2025 at 14:14], an amount of cryptocurrency equivalent to [withdrawn amount, e.g.

3,397 USD] was withdrawn from my wallet without my authorisation. Transaction ID: [0xbe7b2170c1d972a1aa1c58b37ddc5ec07b5b28a58226e6e66ff08952f6fc97c9]. This transaction was not carried out by me, and I have not shared my wallet with anyone. Two-factor authentication is enabled for my account security, and only I know my password.

I believe this is a case of fraud and urgently request: The transaction to be frozen, The lost funds to be refunded, Support to enhance my account security. I am sharing screenshots and transaction details in the attached files.

Please respond as soon as possible and initiate an investigation.

Thank you. Yours sincerely,

[ENİS Emre Yıldırım]

[enisemreyildirim@***.com /0532397****]

View full review
Dominique c Ust

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, North Holland

Pas de contact possible et de réponse au ema6

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Dominique Bourland requests return of 1400 sent to Trust Wallet for gas fees.
  • He also asks to cancel any other Trust Wallet transactions.

bonjour Monsieur,

Je soussigné M. Bourland Dominique demande par la présence de bien vouloir me restituer mes 1400

Que je vous ai envoyé sur trust portefeuille pour les frais de gaz nécessaire à la restitution de mes cryptos sûr la blockchain vers mon compte caisse d'épargne'.FR761213****000428****11556

Et d'annuler toute autre transaction Portefeuille Au niveau de Trust.

Dans l'attention de votre vie vuillez agréer Monsieur mes salutations.

Dominique Bourland

User's recommendation: Ne pas leurs faire confiance...

View full review
Anonymous
map-marker Amora, Setubal

Abriram uma conta em meu nome, João Henriques

Foi aberta uma conta em meu nome, João Henriques na vossa empresa

Agradecia me confirmassem sim ou não

View full review
Csaba-Karoly T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Salonta, Bihor County

Raportare Incident-Fraudă/Înșelăciune

AI Highlights
  • Reported a Viber scam offering mining pool profits.
  • Loss of 41,400 USDC; activation led to wallet drain and police report.
TrustWallet - Raportare Incident-Fraudă/Înșelăciune

Buna ziua!

Vreau să Raportez o Incidență de Fraudă, Înșelăciune !

Au luat legatura cu mine pe Viber oferind un profit din minerit de "pool-ul de mindig Defi de lichiditate" care a si functionat 3 zile *** care am primit o instiintare ca am fost extras si ca pot sa activez recompensele in 72h daca am in portofel 45.809 usdc, *** activare o sa intru la minerit avansat timp de 7 zile unde o sa am mai multe avantaje! *** activare a disparut usdc-ul din portofel. După ce au trecut cele 7 zile au zis că numai atunce pot să retrag activele din pool-ul de mining avansat dacă mai depun în Trust Wallet încă 40000 usdc. Va atasez link urile despre cei care au golit portofelul total 41400 usdc: {{Redacted}}

Nu știu ce și fac, am făcut plăngere și la Poliția Română în speranta ca putem recupera suma pierduta de 41400$ Am dovezi foto despre convorbirile .

Va multumesc.

Cu Stima: Thurzo Csaba-Karoly

Loss:
$41400

Preferred solution: Full refund

View full review
2 comments
Anonymous

Hello I was in this kind of scenario too but I thank my fate for helping me get my money back.

Guest
reply icon Replying to comment of Guest-2820878

Szia! Ki segített visszaszerezni? Kihez fordultál segítségért?

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